International Roaming
This article is for Sharp mobiles on the 2degrees network. If your mobile is on the Spark network, roaming works differently, so please contact our support team before you travel.
Overview
International roaming is disabled by default on mobile SIMs and must be enabled before travelling overseas.
Once roaming is enabled, eligible destinations may allow you to use your standard mobile plan allowances while overseas, subject to the roaming destination, plan type, and fair use conditions.
The full rate card, with every destination, is attached to this article: Sharp ICT - Mobile Roaming Rates (2degrees) - Oct 2026.pdf.
Australia Roaming
Australia roaming is included free on selected business mobile plans, including:
| Plan | Australia roaming |
|---|---|
| 150GB Endless Data | Included |
| Unlimited Data | Included |
This is designed for New Zealand-based business customers who travel to Australia for business.
There is no set limit on the number of business trips or total business travel days to Australia, however this does not apply if the user has relocated to Australia.
Australia Roaming Exclusions
The following are not included:
Calls or texts to premium rate numbers
Calls or texts to satellite numbers
International calls or texts outside normal local, New Zealand, or Australia usage
Fair use policy and standard mobile terms apply.
Roaming Charges by Destination
Outside Australia (and in Australia on plans without free Australia roaming), charges depend on the destination. The rate card attached to this article lists which countries fall into each group.
| Destination type | What's charged | Excl. GST | Incl. GST |
|---|---|---|---|
| $8-a-day destinations (over 100 countries, including the UK, USA, Europe and most of Asia) | Daily roaming fee, charged on any day you make or receive a call (including to voicemail), send a text or use data. Your plan's NZ minutes, texts and data then apply as they do at home. | $6.95 per day | $8.00 per day |
| Pacific Islands: Cook Islands, Fiji, Nauru, Papua New Guinea, Samoa, Tonga, Vanuatu | $8-a-day destinations, but answering a call doesn't start a roaming day. Received calls are charged per minute, rounded up to the next whole minute. Making calls, texts and data start the daily fee as above. | $1.00 per minute received | $1.15 per minute received |
| Pay-as-you-go destinations (no daily roaming) | Receive a call | $1.00 per minute | $1.15 per minute |
| Make a call | $2.91 per minute | $3.35 per minute | |
| Send a text | $0.79 per text | $0.91 per text | |
| Mobile data | Not available | Not available | |
| In-flight and cruise ships (where offered) | Make a call | $4.39 per minute | $5.05 per minute |
| Receive a call | $1.00 per minute | $1.15 per minute | |
| Send a text / mobile data | $0.79 per text / not available | $0.91 per text / not available | |
| Destinations not listed | No service: calls, texts and data don't work. | - | - |
Roaming rates can change without notice. When you arrive, you'll receive a welcome text confirming the services available and whether it's an $8-a-day destination.
Important Things to Know
Before enabling roaming, please note:
Roaming is disabled by default.
Roaming must be requested before travelling.
Roaming is only available in eligible destinations.
Your phone needs 4G and VoLTE (Voice over LTE) turned on to make and receive calls overseas, as many countries no longer run 3G.
Daily roaming charges may apply once your phone connects to an overseas network. Apps updating in the background can start a roaming day, so turn off mobile data or use Wi-Fi if you don't need it.
Premium and satellite calls/texts are not included.
International calling and texting outside included roaming usage may incur additional charges.
By requesting roaming to be enabled, you accept responsibility for any roaming charges incurred.
How to Request Roaming
Please contact our support team at support@sharpict.net.nz or 0800 742 774 (option 2) before travelling and provide:
| Required detail | Example |
|---|---|
| Mobile number | 021 XXX XXXX |
| Destination country/countries | Australia, Fiji, UK, USA, etc. |
| Travel dates | 1 June to 14 June |
| Customer/business name | Your company name |
Our team will confirm whether roaming can be enabled and whether your destination is covered by standard daily roaming.
Example Request
Hi,
Please enable roaming for the following mobile service:
Mobile number: [mobile number]
Destination: [country/countries]
Travel dates: [travel dates]Please confirm once roaming has been enabled.