00:00 - Introduction
00:28 - Welcome Email / Account Setup
01:33 - Downloading the PWA Soft Phone
02:00 - Setting Notifications
02:23 - Setting your Phone Device
03:17 - Configuring Audio/Headset Settings
04:24 - Browser Notifications and Pop-Ups
05:19 - PWA Soft Phone Training Intro
05:34 - Team Tab
06:11 - Extension Group Views
06:29 - Extension Status and Forwarding Rules
09:05 - Making an Outbound Call
09:38 - Receiving an Inbound Call
09:51 - Active call functions (transferring a call)
11:08 - Call Pick-Up (picking up someone else’s phone)
11:40 - Showing Contacts on the Team tab
12:23 - Calls Tab (call history)
12:59 - Panel Tab (Switchboard)
13:54 - Contacts Tab (phone book)
14:48 - Voicemail Tab (checking voicemail messages)
15:20 - Recordings Tab (managing call recordings)
15:33 - Settings Menu
15:48 - Voicemail Greetings
15:56 - Scan QR Code (3CX Mobility App)
16:08 - Setting BLFs (Busy Lamp Fields)
17:30 - Additional Questions